Vitamia

Vitamia

Privacy Policy

At Vitamia d.o.o. we value your trust. We process your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Slovenian legislation.

This document is a courtesy translation of the authoritative Slovenian version. In case of any discrepancy, the Slovenian text prevails.

1. Data Controller

The controller of your personal data is:

  • VITAMIA, turizem, d.o.o.
  • Mlinska pot 3, 1231 Ljubljana – Črnuče, Slovenia
  • +386 31 879 611
  • [email protected]

2. What Data We Collect

Client details

Name, surname, address, tax number, email, telephone number.

Purpose: booking, invoicing, communication.

Participant details

Name and surname, and where necessary, date of birth.

Purpose: executing the tour, identifying participants.

Note: the Slovenian unique personal identification number (EMŠO) is collected only where explicitly required by law or a specific service (e.g. special transport or mandatory records). Otherwise it is not requested.

Special data (voluntary)

Information about dietary restrictions or mobility needs.

Purpose: tailoring the experience.

Newsletter

Email address (only with consent).

Purpose: informing you about our offer.

3. Legal Basis for Processing

  • Performance of a contract – processing required to carry out the tour
  • Legal obligation – accounting and tax legislation
  • Legitimate interest – participant safety, tour organisation and logistics
  • Consent – newsletter, photography

4. Who We Share Data With

We may share your data with:

  • service providers (transport operators, sightseeing providers),
  • external processors (accounting, IT systems, hosting, email platforms),
  • public authorities, where required by law.

All processors are bound by data protection obligations.

5. Photography

Photographs or videos may be taken on tours for promotional purposes.

If you do not wish to be included, please let us know before the tour begins.

6. Data Retention

  • invoices: 10 years (legal obligation),
  • participant data: until tour completion and any complaint deadlines,
  • newsletter: until you withdraw consent.

7. Your Rights

You have the right to:

  • access your data,
  • rectification,
  • erasure (where applicable),
  • restriction of processing,
  • object,
  • data portability.

Requests can be sent to: [email protected]

8. Data Security

We use appropriate technical and organisational measures to protect your data.

Only authorised persons have access to the data.

9. Supervisory Authority

If you believe your rights have been breached, you may contact:

Information Commissioner of the Republic of Slovenia
Dunajska cesta 22, 1000 Ljubljana

10. Final Provisions

This policy is published on vitamia.si and applies from the date of publication.

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